What This Page Covers and How to Use It
This FAQ is organised around the actual steps in your account journey — from opening an account for the first time to withdrawing a balance back to your Rocket or Nagad wallet. Each answer is written the way we'd explain it to you directly, without jargon. If your question is about a deposit that hasn't appeared yet, check the deposits section first
— bKash and Nagad transfers usually reflect once the transaction reference is confirmed on our end. For account access issues, the login section walks through the OTP flow and what to do if your number has changed. Withdrawal questions are covered separately because the verification step is different depending on which wallet you use. We update these answers when our processes change,
so if something feels out of date, contact our support team directly. Availability of certain features depends on your local law and eligible region.
- bKash
- Nagad
- Rocket